Coordinated Entry Manual

The Coordinated Entry (CE) Manual contains policies that outline how the CES operates in Memphis/Shelby County, as well as procedures that staff within the CES must follow to best serve those experiencing homelessness. Individual policies that outline the scope of CES practices and governance can be accessed below, along with when they were last updated. The CE Manual in its entirety can also be found by clicking here.

Policy	Updated:	Policy	Updated:
1.1 Outreach and Accessibility	2/12/2020	1.8 Grievance Policies	2/12/2020
1.1.1. Marketing & Advertising	2/12/2020	2.1 Data Privacy & Security	2/12/2020
1.3 Common Assessment Tools	2/12/2020	3.1 Coordinated Entry Evaluation Plan	2/12/2020
1.3.1 Post-Assessment Follow-Up	2/12/2020	3.2 Collecting Additional Data	2/12/2020
1.4 Housing Eligibility & Prioritization	2/12/2020	3.3 Consultation & Feedback	2/12/2020
1.4.1 Shelter Prioritization for Families	2/12/2020	4.1 Non-Discrimination Policies	2/12/2020
1.4.2 Priority Populations	2/12/2020	4.2 Documentation Policies	2/12/2020
1.4.3 By-Name List for Individuals	2/12/2020	4.3 ESG-Funded Program Policies	2/12/2020
1.5 Referral Process	2/12/2020	4.4 Training Policies	2/12/2020
1.5.1 Shelter Referrals for Families	2/12/2020	Appendix I. Case Conferencing Tool	2/12/2020
1.5.2 Declining or Cancelling a Referral	2/12/2020	Appendix II. Termination of a Program Client Form	2/12/2020
1.6 Program Termination	2/12/2020	Appendix III. CE Advertising Flyer	2/12/2020
1.6.1 PSH Eviction Policies	2/12/2020	Appendix IV. CE Acronyms	2/12/2020
1.7 Rehousing Policies	2/12/2020