Coordinated Entry Manual

The Coordinated Entry (CE) Manual contains policies that outline how the CES operates in Memphis/Shelby County, as well as procedures that staff within the CES must follow to best serve those experiencing homelessness. Individual policies that outline the scope of CES practices and governance can be accessed below, along with when they were last updated. The CE Manual in its entirety can also be found by clicking here.

Policy	Updated:	Policy	Updated:
1.1 Outreach and Accessibility	2/12/2020	2.1 Data Privacy & Security
1.1.1. Marketing & Advertising	2/12/2020	3.1 Coordinated Entry Evaluation Plan	2/12/2020
1.3 Common Assessment Tools	2/12/2020	3.2 Collecting Additional Data	2/12/2020
1.3.1 Post-Assessment Follow-Up	2/12/2020	3.3 Consultation & Feedback	2/12/2020
1.4 Housing Eligibility & Prioritization	2/12/2020	4.1 Non-Discrimination Policies	2/12/2020
1.4.1 Shelter Prioritization for Families	2/12/2020	4.2 Documentation Policies	2/12/2020
1.4.2 Priority Populations	2/12/2020	4.3 ESG-Funded Program Policies	2/12/2020
1.4.3 By-Name List for Individuals	2/12/2020	4.4 Training Policies	2/12/2020
1.5 Referral Process	2/12/2020	Appendix I. Case Conferencing Tool	2/12/2020
1.5.1 Shelter Referrals for Families	2/12/2020	Appendix II. Termination of a Program Client Form	2/12/2020
1.5.2 Declining or Cancelling a Referral	2/12/2020	Appendix III. CE Advertising Flyer	2/12/2020
1.6 Program Termination	2/12/2020	Appendix IV. CE Acronyms	2/12/2020
1.6.1 PSH Eviction Policies	2/12/2020
1.7 Rehousing Policies	2/12/2020
1.8 Grievance Policies	2/12/2020
1.9 Housing First Team (HFT)	10/14/2020