Coronavirus (COVID-19) Agency Status Updates

Last Updated: 8/5/2020

This information has been received and compiled by CAFTH staff based on reports from service providers. Although it is the most accurate information we have received by the date listed, we recommend calling to confirm as statuses may change abruptly. 

If you have additional or updated information, please complete this form to have it included on this list.

Additional community resource lists:

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Population Agency Status Details Last Updated
Men Memphis Union Mission Partially operating

Shelter operating. Limiting meals to those who are checked in at facilities. Suspended all volunteer opportunities and are restricting visits from non-essential parties

Current needs: hand sanitizer 

Calvary Rescue Mission Partially operating

Not taking new clients and not taking clients who check out and leave the shelter.

Current needs: bleach/sanitizer cleaners, alcohol swabs for cleaning thermometers, disposable gloves for food service 

Women Salvation Army Single Women's Residence Fully operating

Hotline to check availability: 901-260-9126

Current Needs: Cleaning supplies of any kind, hand sanitizer, and gloves

Hospitality Hub Fully operating

Shelter Assessments are on-site at the Hospitality Hub (82 N 2nd) from Monday-Friday 11-2. Please call (901) 522-1808 for additional information. 

Men & Women Restoration House Partially operating

Not accepting new clients

Current Needs: disinfectant spray and hand sanitizer 

Room in the Inn Partially operating
Shelter suspended until November; Day Center opening 1-4:30 pm Monday, Tuesday, and Wednesday
Domestic Violence YWCA Fully operating

Crisis & Support Helpline: 901-725-4277

Current Needs: Educational and games for the children, food for the nutritious advocate to cook, bottled water and additional cleaning supplies including hand sanitizer, gloves, masks, and cleaning solutions.

Family Safety Center Crisis Line Fully operating Crisis Line: 901-249-7611 3/18/20
Families MIFA - Family Coordinated Entry Partially operating

No walk-ins. Food voucher assistance suspended until further notice.
Hotline for Homeless Families: 901-529-4545
Online application:

Beginning Monday, April 27, online access to the Emergency Services application at will be limited to our regular screening hours, 7:30 to 10:30 a.m. Monday through Friday.

Agency Status Details Last Updated
Christ Community/ Baptist Operation Outreach Partially operating

The Mobile Van services are closed until further notice.  Free Homeless healthcare services are being provided at the 1325 Jefferson location at Catholic Charities.  We have launched virtual visits or telehealth to serve patients over the phone or via video conferencing for medical, behavioral health, nursing, and chronic –care management visits.  Non-Essential Visits will be rescheduled or converted to Virtual Visit.  Patients should call to be triaged and to receive medication refills.  Dental services are limited to emergency dental procedures only.  Drive-thru Covid-19 testing is available at Third Street by appointment only. 

Current needs: Sanitizer, N95 mask, mask with shields, gowns, and gloves.

Mid-South Food Bank: Coronavirus Response Scheduled Mobile Pantry Distributions
2-1-1: COVID-19 Food Resources
Agency Status Details Last Updated
Agape Child & Family Services Partially operating Staff working remotely. Call main line for additional information on accessing services (901-323-3600). 3/25/20
Alliance Healthcare Services
Fully operating We are operational but have temporarily suspended group therapy and are currently utilizing telehealth (video/ZOOM/telephone).
Catholic Charities Partially operating

All housing programs remain fully operational. But intake and CES assessments are appointment only. CCWTN lobby is open to healthcare and homeless assistance requests, but clients are to make appointments and return at a later date after being temp and symptom screened. All food distribution will remain at the pantry building. No clothing closet access at this time. Clothes are distributed with the food.

Current needs: masks and gloves for outreach, cleaning products, hygiene products, volunteers for food distribution, and food donations 

CMI Fully operating

CMI is fully operational except for an adjustment to their hours (now Monday through Thursday 8 am to 5 pm) and the will be no Children's clinic on Saturdays while schools are closed. 

Current needs: Sanitizers, latex gloves, surgical mask, thermometers

Door of Hope Partially operating

Offices and Support Center are closed. Please email referrals. Door of Hope voicemail will have updates.

Current need: non-contact thermometers 

Friends for Life Partially operating
Friends For Life is open and providing services remotely. Our main building at 43 North Cleveland will be open M-W 8:30 am-5 pm, Th- 8:30 am-12 pm and closed Friday. However, all staff are available and working remotely during our regular business hours M-F. The vestibule is open where clients can drop off documents and a phone to call needed staff. We are taking referrals for all services except Dental and STRMU. Dental only on an emergency basis as all our providers are on emergency based protocols or closed. Currently, we are updating week to week but this is in place until 4/10/20 and we will re-evaluate. If anyone has questions please call the main number for clarification 901-272-0855.
General Program Operations:
o HOPWA TBRA- CM services operational remotely- Weekly client contacts
o HOPWA STRMU- closed until 4/13- when we reopen it will be completely virtual.
o Medical Transportation- None- MATA is free currently
o RW Emergency Financial Assistance /RW Emergency Housing- operational remotely
o RW MCM- CM services operational remotely
o RW EIS- CM services operational remotely
o Mental Health-Telehealth
o RW Medical Nutrition Therapy- Telehealth
o PLC/ Wellness University- Closed- We will be starting Facebook Live classes next week
o Food Pantry- Delivery Only- Clients should call 272-0855 to be added to the list.
o Dental- Emergency Referrals Only
Current needs: Clorox wipes/cleaning solutions, masks, gloves
Hope House Partially operating
Open 8:30-noon Mon-Thursday for food pantry only. No one is allowed in the building and no contact with anyone is allowed. We only have two staff at each food pantry day. Food is left on the front porch. Staff is available on cell to talk to clients but all in-person activities are suspended. We are still doing emergency rental and utility assistance by phone only. We are also still in contact with housing clients and paying their rents etc. Email is the best way to contact staff (list on website).
Current Needs: masks, gloves, gas cards for clients to access groceries/appointments, hygiene products, cleaning products
Hospitality Hub Partially operating

Intake open from 11 am - 2 pm Monday - Friday.

Current Needs: Masks, gloves, hand sanitizer, cleaning products, paper towels

Love Doesn't Hurt  

COVID-19 Emergency Assistance Fund: For eligibility the client must be a resident of Shelby County, LGBTQ+, and victim of a crime or experienced trauma. Click here for the application.

Manna House Partially operating 
Manna House is now open two mornings per week (Monday and Thursday, 8-10am) and also on Monday afternoons for the More on Monday Meal served at 5pm. All guests and volunteers must wear masks. Masks are distributed to guests as they enter the Manna House grounds (after the handwashing). Masks must be worn in all spaces, inside and out. Masks must cover the person’s mouth and nose. Masks may only be removed when seated and drinking beverages and/or eating. The house is closed except for the use of the bathroom and for persons who enter to take showers. Showers are offered, but we have reduced the number of showers available from 20 to 6 since only one person at a time is allowed in the shower room. Socks and Hygiene are offered on both Monday and Thursday, and this service is provided in the backyard. Haircuts are also offered outside. Coffee is served in disposable cups.
OUTMemphis Partially operating
  • We are continuing our HIV testing program at our center on Cooper (892 S. Cooper St, Memphis, TN 38104) from 6-9 on Mondays and Wednesdays
  • Our youth housing and emergency services program is still active but has moved to by appointment only. If you know someone who would like to make an appointment they can contact [email protected].
  • Most social-support groups have moved online and the schedule can be found on the COVID-19 page on our website: found here
  • We are giving out food and hygiene kits at our center on Cooper, Monday-Thursday, 9-6pm. During that time we are also open for phone referrals and questions, but we are not open for general drop-in services. For an LGBTQ+ realted issues, please contact the center at 901-278-6422 or email us at [email protected].
  • If you identify as LGBTQ+, please complete this community survey to help determine the true needs of the LGBTQ+ community so we can be sure that we are filling any gaps in services now and in the future. 

Current needs: sanitizer, household cleaners for housing program clients 

Promise Development Corporation Fully operating
Promise has returned back to fully operational with social distancing procedures in place in the office. 
Shelby County Crime Victims & Rape Crisis Center Partially operating CVRCC's essential services remain: Sexual assault forensic exams (commonly known as rape kits) are available to victims of sexual violence 24/7. Victims should contact law enforcement as usual (they can still decide later if they want to move forward with an investigation). Victims of family violence, sexual violence, or stalking can still access orders of protection. CVRCC advocates will screen all cases and assess the safety needs of each victim prior to any in-person services. All other victim services will be provided remotely. Victims can call us at 901-222-3950 or our 24/7 hotline at 901-222-4350. 4/22/20
SHIELD, Inc.  Fully operational

Currently working remotely but still fully operational. Applications for shelter will be completed online. Interviews will be conducted by video.

Current needs: masks, gloves, and hand sanitizers

VA Homeless Department Fully operating (with caution)

The VA Homeless Department that is located at 1407 Union Ave, Suite 1100 is open from 8a-4:30p daily. Masks and hand sanitizer are available immediately upon entry. Intake and screening for GPD Transitional Housing and HUD-VASH housing vouchers remains fully operational but with social distancing protocol. Primary source of communication is preferred through virtual contact or phone (901-523-8990 x5661). Strongly urge calling ahead and making an appointment but an appointment is not necessary. If a Veteran doesn’t have such equipment access, then walk-ins are available at the VA Homeless Department and in the Social Work Service Office at the main VA Medical Center.

Alpha Omega Veterans Services Fully operating

Our drop-in center has been closed but all other services are fully operational and we hope that to be true for the duration of this event.

Current Needs: hand sanitizers, disinfecting wipes, sprays and cleaners, gloves, bleach and laundry detergent

Catholic Charities (veteran services) Partially operating 

All housing programs remain fully operational. But intake and CES assessments are appointment only. CCWTN lobby is open to healthcare and homeless assistance requests, but clients are to make appointments and return at a later date after being temp and symptom screened. All food distribution will remain at the pantry building. No clothing closet access at this time. Clothes are distributed with the food.

For Veteran Emergency Housing Assistance: Must call 722-4707, discharge status above dishonorable, 50% or below AMI, and literally homeless. Enroll in SSVF and receive temporary EHA during housing navigation.