Looking for Help?

This information has been received and compiled by CAFTH staff based on reports from service providers. Due to COVID-19, many service providers have made changes to their intake procedures or services provided. Although it is the most accurate information we have received by the date listed, we recommend calling to confirm as statuses may change abruptly. 

If you have additional or updated information about an agency that should be included on this list, please complete this form to have it included on this list.

Click here to download a printable version of this page.

 

START HERE:

Resources Guide:
Choose from the following options to find help

Do any of the following apply to you or your household?

I have minor children in my custody

I am fleeing domestic violence

I am a veteran or someone in my household is a veteran

What kind of help are you looking for?

I am looking for emergency shelter resources

I am looking for food resources

I want help getting connected with mental health or addiction resources

I am looking for Senior care, housing,
or resources

I am at risk of becoming homeless and in need of rent, mortgage, or utility assistance

I want assistance with something else, such as employment, identification, transportation, medical care, or case management services

If you are looking for housing resources, where are you currently staying?

I am currently staying in a hotel or doubled up with family or friends

I am currently staying in an emergency shelter or place not meant for human habitation

  

If you are interested in learning the operational status of a specific agency in light of COVID-19, click here.

If you are searching for resources other than those listed above, we recommend searching the following databases: 

LINC 2-1-1 Hotline: call 2-1-1 or (855) 354-4211 or visit www.tn211.org

One Health Connect (powered by Regional One Health)

 

 

 

 


 
If you have minor children in your custody:

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If you are fleeing domestic violence:

  • YWCA Greater Memphis 24-hour Crisis & Support Helpline: 901-725-4277
  • Family Safety Center 24-Hour Crisis Line: 901-249-7611

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If you are a veteran or someone in your household is a veteran:

  • Contact the Memphis VA Homeless Department: 901-523-8990 x5661
  • Alternatively, if you don't wish to work with the VA directly, contact Catholic Charities of West TN: 901-722-4707

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If you want help getting connected with mental health or addiction resources:

  • Mental Health Resources: Contact the CMI PATH Team: 901-821-5600
  • Addiction Resources: Visit https://memphisaddictionhelp.org/ or call the Tennessee REDLINE: Tennessee REDLINE: 1-800-889-9789

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If you are looking for Senior care, housing, or resources:

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If you are at risk of becoming homeless and in need of rent, mortgage, or utility assistance:

Note: The CDC has issued a nationwide eviction moratorium through December 31, 2020. However, to be protected through this moratorium, tenants are required to provide a declaration to their landlord. To learn more and complete a form to download a declaration, please visit: covid19evictionforms.com

This eviction moratorium does not provide rental forgiveness. In addition to providing this declaration to their landlord, tenants should also request assistance from the following resources:

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If you are looking for housing resources and currently staying in a hotel or doubled up with family or friends:

  • If you have income, you can search for affordable housing at www.TNHousingSearch.org or by calling their hotline for free one-on-one assistance: 1-877-428-8844; or search HUD's Affordable Housing Resource Locator at https://resources.hud.gov/
  • If you are currently staying in a hotel or doubled up with family or friends, you will unfortunately not qualify for most HUD-funded homeless resources. Please review the alternate resource options above or call the LINC 2-1-1 Hotline for additional resource referrals at (855) 354-4211 or www.tn211.org

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If you are looking for housing resources and currently staying in an emergency shelter or place not meant for human habitation:

  • If you have income, you can search for affordable housing at www.TNHousingSearch.org or by calling their hotline for free one-on-one assistance: 1-877-428-8844; or search HUD's Affordable Housing Resource Locator at https://resources.hud.gov/
  • If you are an individual (not family) currently staying in an emergency shelter or place not meant for human habitation (whether or not you have income), and want to be assessed for available housing resources:
    • Schedule an appointment with Catholic Charities of West TN: 901-722-4700 (for single adults 18+ with no children)
    • Please note: being assessed for housing does not guarantee housing, and it is possible you may not be eligible for any current housing openings. There is no fixed timeline for when an agency may contact you for housing after being assessed. This is not a housing waitlist.

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Emergency Shelter Resources:

Section last updated: 11/24/2020

Click here to download a printable version of this chart

Population

Name

Status Notes

Intake Hours

Cost

Requirements

Men

Calvary Rescue Mission
960 S Third St, 38106

Partially operating - not taking new clients and not taking clients who check out and leave the shelter

Phone: 775-2570

4:00 pm - 7:00 pm

3 free nights for first time visitors, then $5 per night

21+ with picture ID and Social Security number

Memphis Union Mission - Men's Emergency Shelter
383 Poplar Ave, 38105

New clients need negative COVID test results - limited testing available at Christ Community Baptist Operation Outreach at CCWTN - call 901-842-3167 or additional testing info at this link

Phone: 526-8403

1:00 pm - 6:00 pm

4 free nights per month, then $6 per night

Must have some form of ID

Men & Women

Living for Christ - Restoration House
3095 Thomas St, 38127

Partially operating - not accepting new clients

Phone: 791-4022

2:00 pm - 7:00 pm

$10 per night; $13 with day pass

Call for additional information

Women

Room in the Inn
212 N Second St, 38105

Partially operatingLimited capacity for women only

Phone: 395-3329

New guests must register during Day Center hours (MWF, 1 - 4 pm)

Free

Call for additional information

Missionaries of Charity
700 N Seventh St, 38107

Call to confirm

Phone: 526-5456

 

 Call at 8:30 am  Free  Call for additional information

Salvation Army - Single Women's Lodge

Fully operating - call to confirm availability.

Phone: 620-9139

Call to confirm if space is available

Free

Call for additional information

Fleeing Domestic Violence

YWCA

Call 24/7 hotline: 901-725-4277

Families with children <18

MIFA

No walk-ins, call 24/7 hotline or apply online: 901-529-4545 or mifa.org/applyonline

Unaccompanied youth <18

National Safeline

Call 24/7 hotline: 1-800-786-2929 or 1800RUNAWAY.org


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Food Resources:

  • Food Pantry Distribution: Mid-South Food Bank Assistance Locator: midsouthfoodbank.org/find-assistance
  • Free Meal Schedule: Please note that due to COVID-19, many meal sites have been forced to switch to takeaway-only service. We recommend calling to confirm service operations and times.

Section last updated: 8/14/2020

Click here to download a printable version of this chart

Name

Address

Neighborhood

Phone

Meal times

St. Vincent DePaul

1306 Monroe Ave

Midtown

722-4703

Daily (Sunday – Saturday):
9:30 – 11 AM

St. Mary's Catholic Church

155 Market St

Downtown

522-9420

Monday – Saturday (no Sunday):
7:15 – 10 AM

First Congo

1000 S. Cooper St

Midtown

278-6786

Monday – Friday (no weekend):
10 AM – 1 PM

St. John's UMC

1207 Peabody Ave

Midtown

726-4104

Tuesday: 4:30 – 5:30 PM

Saturday: 4:30 – 5:30 PM

St. Luke's UMC

480 S Highland

University Area

452-6262

Saturday: 4:30 PM

Sunday: 8:00 AM

First Presbyterian Church

166 Poplar Ave

Downtown

525-5619

Saturday: 12:30 – 1:30 PM

Sunday: 12:30 – 1:30 PM

Manna House

1268 Jefferson

Midtown

 

Monday: 5 – 6 PM

St. Mary's Episcopal Church

700 Poplar Ave

Downtown

527-3361

Wednesday: 8:00 AM

Idlewild Presbyterian Church

1750 Union Ave

Midtown

726-4681

Thursday: 5:30 PM

Team Laeth

204 N 2nd (First UMC service alley)

Downtown

 

Thursday: 5:00 PM

Grace St. Luke's

1720 Peabody

Midtown

272-7425

Sunday: 4:00 PM

Calvary Episcopal

102 N. 2nd St

Downtown

312-5214

Sunday: 7 – 8 AM

Historic First Baptist on Beale

379 Beale St

Downtown

522-9073

Sunday: 10 – 10:30 AM

Starting All Over Outreach Ministry

1234 Mississippi Blvd

South Memphis

275-8579

Sunday: 8:30 – 9:30 AM

St. Patrick's Catholic Church

277 S Fourth St

Downtown

527-2542

Sunday: 1:00 PM

 

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Additional assistance resources:

MEDICAL
Agency Status Details Last Updated
Christ Community/ Baptist Operation Outreach Partially operating

The Mobile Van services are closed until further notice.  Free Homeless healthcare services are being provided at the 1325 Jefferson location at Catholic Charities.  We have launched virtual visits or telehealth to serve patients over the phone or via video conferencing for medical, behavioral health, nursing, and chronic –care management visits.  Non-Essential Visits will be rescheduled or converted to Virtual Visit.  Patients should call to be triaged and to receive medication refills.  Dental services are limited to emergency dental procedures only.  Drive-thru Covid-19 testing is available at Third Street by appointment only. 

3/27/20
DROP-IN CENTERS/OTHER PROVIDERS
Agency Status Details Last Updated
Agape Child & Family Services Partially operating Staff working remotely. Call main line for additional information on accessing services (901-323-3600). 3/25/20
Alliance Healthcare Services
Fully operating We are operational but have temporarily suspended group therapy and are currently utilizing telehealth (video/ZOOM/telephone).
3/25/20
Catholic Charities Partially operating

All housing programs remain fully operational. But intake and CES assessments are appointment only. CCWTN lobby is open to healthcare and homeless assistance requests, but clients are to make appointments and return at a later date after being temp and symptom screened. All food distribution will remain at the pantry building. No clothing closet access at this time. Clothes are distributed with the food.

6/23/20
CMI Fully operating

CMI is fully operational except for an adjustment to their hours (now Monday through Thursday 8 am to 5 pm) and the will be no Children's clinic on Saturdays while schools are closed. 

 

3/30/20
Door of Hope Partially operating

Offices and Support Center are closed. Please email referrals. Door of Hope voicemail will have updates.

3/20/20
Friends for Life Partially operating
Friends For Life is open and providing services remotely. Our main building at 43 North Cleveland will be open M-W 8:30 am-5 pm, Th- 8:30 am-12 pm and closed Friday. However, all staff are available and working remotely during our regular business hours M-F. The vestibule is open where clients can drop off documents and a phone to call needed staff. We are taking referrals for all services except Dental and STRMU. Dental only on an emergency basis as all our providers are on emergency based protocols or closed. Currently, we are updating week to week but this is in place until 4/10/20 and we will re-evaluate. If anyone has questions please call the main number for clarification 901-272-0855.
General Program Operations:
o HOPWA TBRA- CM services operational remotely- Weekly client contacts
o HOPWA STRMU- closed until 4/13- when we reopen it will be completely virtual.
o Medical Transportation- None- MATA is free currently
o RW Emergency Financial Assistance /RW Emergency Housing- operational remotely
o RW MCM- CM services operational remotely
o RW EIS- CM services operational remotely
o Mental Health-Telehealth
o RW Medical Nutrition Therapy- Telehealth
o PLC/ Wellness University- Closed- We will be starting Facebook Live classes next week
o Food Pantry- Delivery Only- Clients should call 272-0855 to be added to the list.
o Dental- Emergency Referrals Only
4/6/20
Hope House Partially operating
Open 8:30-noon Mon-Thursday for food pantry only. No one is allowed in the building and no contact with anyone is allowed. We only have two staff at each food pantry day. Food is left on the front porch. Staff is available on cell to talk to clients but all in-person activities are suspended. We are still doing emergency rental and utility assistance by phone only. We are also still in contact with housing clients and paying their rents etc. Email is the best way to contact staff (list on website).
3/24/20
Hospitality Hub   Intake and community-based services are offered at the Hub Plaza at 590 Washington, Monday - Friday, 9 am - 4 pm 11/24/20
Love Doesn't Hurt  

COVID-19 Emergency Assistance Fund: For eligibility the client must be a resident of Shelby County, LGBTQ+, and victim of a crime or experienced trauma. Click here for the application.

5/14/20
Manna House Partially operating  Updated schedule: Monday from 5-6 pm open for take-away meals. Open Thursday from 8-10 am for restroom access and giving out bags of hygiene items. The regular schedule is suspended until further notice, and no longer serving coffee or offering shower access. 3/22/20
OUTMemphis Partially operating
  • We are continuing our HIV testing program at our center on Cooper (892 S. Cooper St, Memphis, TN 38104) from 6-9 on Mondays and Wednesdays
  • Our youth housing and emergency services program is still active but has moved to by appointment only. If you know someone who would like to make an appointment they can contact [email protected].
  • Most social-support groups have moved online and the schedule can be found on the COVID-19 page on our website: found here
  • We are giving out food and hygiene kits at our center on Cooper, Monday-Thursday, 9-6pm. During that time we are also open for phone referrals and questions, but we are not open for general drop-in services. For an LGBTQ+ realted issues, please contact the center at 901-278-6422 or email us at [email protected].
  • If you identify as LGBTQ+, please complete this community survey to help determine the true needs of the LGBTQ+ community so we can be sure that we are filling any gaps in services now and in the future. 
4/20/20
Promise Development Corporation Fully operating
Promise has returned back to fully operational with social distancing procedures in place in the office. 
6/10/20
Room in the Inn - Memphis Partially operating Day Center open MWF 1-4pm. New guests may register during Day Center hours. Currently limited overnight capacity for women only 11/17/20
Shelby County Crime Victims & Rape Crisis Center Partially operating CVRCC's essential services remain: Sexual assault forensic exams (commonly known as rape kits) are available to victims of sexual violence 24/7. Victims should contact law enforcement as usual (they can still decide later if they want to move forward with an investigation). Victims of family violence, sexual violence, or stalking can still access orders of protection. CVRCC advocates will screen all cases and assess the safety needs of each victim prior to any in-person services. All other victim services will be provided remotely. Victims can call us at 901-222-3950 or our 24/7 hotline at 901-222-4350. 4/22/20
SHIELD, Inc.  Fully operating

Currently working remotely but still fully operational. Applications for shelter will be completed online. Interviews will be conducted by video.

4/7/20
VETERAN SERVICE PROVIDERS
VA Homeless Department Fully operating (with caution)

The VA Homeless Department that is located at 1407 Union Ave, Suite 1100 is open from 8a-4:30p daily. Masks and hand sanitizer are available immediately upon entry. Intake and screening for GPD Transitional Housing and HUD-VASH housing vouchers remains fully operational but with social distancing protocol. Primary source of communication is preferred through virtual contact or phone (901-523-8990 x5661). Strongly urge calling ahead and making an appointment but an appointment is not necessary. If a Veteran doesn’t have such equipment access, then walk-ins are available at the VA Homeless Department and in the Social Work Service Office at the main VA Medical Center.

3/31/20
Alpha Omega Veterans Services Fully operating

Our drop-in center has been closed but all other services are fully operational and we hope that to be true for the duration of this event.

3/24/20
Catholic Charities (veteran services) Partially operating 

All housing programs remain fully operational. But intake and CES assessments are appointment only. CCWTN lobby is open to healthcare and homeless assistance requests, but clients are to make appointments and return at a later date after being temp and symptom screened. All food distribution will remain at the pantry building. No clothing closet access at this time. Clothes are distributed with the food.

For Veteran Emergency Housing Assistance: Must call 722-4707, discharge status above dishonorable, 50% or below AMI, and literally homeless. Enroll in SSVF and receive temporary EHA during housing navigation.

6/4/20

 

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